Shipping & Return Policy

Shipping

We aim to dispatch all orders as quickly as possible.

• Orders placed Sunday to Thursday before 12PM are eligible for Next Day Dispatch.

• Orders placed after 12PM on Fridays, or on Saturdays will be dispatched the following business day (usually Monday).

Once your order is shipped, you will receive a confirmation email with tracking details. Shipping times may vary depending on your location and chosen shipping method at checkout.

Returns

We offer free returns within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

• Tags must be attached
• Items must be unworn, unwashed, and in their original condition. All items are quality checked before dispatch to ensure the items are in perfect condition. 
• Items must be completely damage free. Any damaged items will receive a partial refund.
• Restocking fees may apply if there is extreme damage to the product or packaging. 
• Socks must be unworn and returned in their original packaging
• Towels must be unused and returned in their original packaging
• Bottles/Shakers can not be returned for hygiene purposes

Once your return is received and inspected, we’ll notify you via email and process your refund to the original payment method.

To initiate a return, please contact us at hello@intentactive.com with your order number and details.

Faulty Items

If you receive a faulty item, please notify us at hello@intentactive.com within 30 days of purchase. Include your order number and a clear photo of the issue so we can resolve it as quickly as possible.

Return rules summary

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items
• Socks only accepted if unworn
• Bottles/Shakers do not qualify for return for hygiene purposes.